Privacy policy

Last Updated: August 2026

Layers Monk respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or otherwise interacting with our services.

This Privacy Policy explains what information we may collect, how we use it, and when it may be shared with service providers.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Products purchased or viewed
Customization details provided for an order
Communications sent to our customer support
Device, browser, IP address, and website usage information
Other information voluntarily provided by you

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Manufacture or customize products according to your requirements
Process payments and refunds
Arrange shipping and delivery
Provide order and tracking updates
Respond to customer enquiries and support requests
Prevent fraudulent or unauthorized transactions
Maintain and improve our website and services
Comply with applicable legal, regulatory, accounting, or security requirements
Send marketing communications where permitted and where appropriate consent has been obtained

3. Payments

Online payments may be processed through authorized third-party payment service providers, including payment gateways made available on our website.

Layers Monk does not directly store complete card numbers, UPI PINs, banking passwords, CVVs, or similar sensitive payment authentication credentials.

Payment providers may collect and process information necessary to complete transactions in accordance with their own privacy policies and applicable requirements.

4. Shopify

Our online store is hosted using Shopify. Shopify may process certain personal information necessary to provide ecommerce, hosting, checkout, security, analytics, and related services.

Information processed through our store may therefore also be processed by Shopify in accordance with its applicable privacy practices.

5. Shipping and Service Providers

We may share information necessary to fulfil an order with trusted third-party service providers, including:

Courier and logistics partners
Payment processors and payment gateways
Website and ecommerce service providers
Technology and analytics providers
Customer support or communication service providers

We only intend to share information reasonably necessary for providing the relevant service, processing transactions, fulfilling orders, preventing fraud, or complying with applicable requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, prevent fraud, and support analytics or marketing functionality.

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect website functionality.

7. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain transaction and business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

8. Data Security

We take reasonable administrative and technical measures to protect personal information under our control.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion of certain information.

Requests may be submitted through the contact details available on our website.

Certain information may need to be retained where required for legitimate business, transaction, fraud-prevention, or legal purposes.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected in circumstances where appropriate consent was required but not obtained, we may take reasonable steps to address the matter.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Layers Monk is not responsible for the privacy practices or content of third-party websites. Customers should review the applicable privacy policies before providing information to those services.